IT Support Analyst

About ABARTA

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality

Summary

IT Support Analyst position is part of a team that provides first level onsite and remote The support for ABARTA Coca-Cola distribution centers throughout the state of PA, and sites in Cleveland OH and Fairmont WV. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. The position is an onsite position and is primarily based in Cleveland (Bedford Heights) location but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Responsibilities

• Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
• Provide Level 2 desktop field support directly onsite for client problem resolution.
• Managing helpdesk requests through the company helpdesk request system.
• Properly escalate unresolved helpdesk tickets/issues to the next level of support.
• Utilize software distribution tools and standard desktop support tools.
• Works with vendor support contacts to resolve technical problems.
• Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
• Maintain assets, adding, deleting, and updating, using an asset management tool.
• Support Warehouse Honeywell handheld devices and bar code scanners.
• Support company mobile devices, IOS and Android.
• Support Xerox copiers/printers and Brother mobile printers.
• Project work as needed.
• Participate in On-Call rotation consisting of one week per month.
• Ability to lift 25 – 50 pounds.
• Able to climb a ladder up to 8 feet off the ground.

Qualifications

• Associate degree in IT or equivalent applicable experience.
• Experienced in desk side and remote support for end users.
• Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
• Ability to travel to distribution centers throughout PA, OH and WVA on an as needed basis.
• Intermediate knowledge of computer hardware and peripherals, installation, and repair.
• Experience troubleshooting basic network, hardware, software, and printer problems.
• Previous experience with Windows 11 operating systems.
• Experience imaging and re-imaging Windows computers using Windows Autopilot desired but not required.
• Previous experience in a manufacturing environment desired but not required.
• Previous experience supporting Honeywell CT45 and CK67 devices desired but not required.
• Microsoft Intune Management experience desired but not required.

Additional Information