Supervisor - Field Service

Why you will love Coca-Cola UNITED?

About us:

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan 
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation 
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details
   

Job Description

The Supervisor – Field Service is responsible for supervising and coordinating activities of service technicians

What your day will look like:

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance
• Address complaints and resolve problems
• Builds positive associate morale
• Lines up service calls and dispatch techs each morning
• Assists techs in getting necessary parts and supplies for the day
• Prepares the daily report and key in data
• Reviews calls to determine if there are any problem calls that need attention
• Reviews and make repairs to high profile problem calls
• Reviews and assist techs with physical and technical issues
• Takes parts and supplies to tech as needed
• Performs surveys for Service department
• Performs Sarbanes/Oxley audits for USA
• Assists in inventory counts of all service vans
• Prepares end of month reports
• Fills in for dispatcher/service operator as needed
• Performs appropriate duties as assigned by management

What you need to succeed:

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• One-year certificate from college or technical school; or 3 to 4 years related experience and/or training; or equivalent combination of education and experience Type 1 Refrigeration Certification Preferred
• Excellent customer service, problem-solving, and technical skills
• Frequent sitting, standing, walking, lifting, carrying, pushing, and pulling up to 100 lbs., and exposure to noise
• Repeated bending, kneeling/squatting, and crawling