Supervisor - Field Service

Why you will love Coca-Cola UNITED?

About us:

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan 
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation 
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details
   

Job Description

The Supervisor – Field Service is responsible for supervising and coordinating activities of service technicians

What your day will look like:

• Carries out supervisory responsibilities in accordance with the UNITED policies and applicable laws
• Interview, hire, and train associates
• Plan, assign, and direct work
• Appraise performance
• Address complaints and resolve problems
• Builds positive associate morale
• Lines up service calls and dispatch techs each morning
• Assists techs in getting necessary parts and supplies for the day
• Prepares the daily report and key in data
• Reviews calls to determine if there are any problem calls that need attention
• Reviews and make repairs to high profile problem calls
• Reviews and assist techs with physical and technical issues
• Takes parts and supplies to tech as needed
• Performs surveys for Service department
• Performs Sarbanes/Oxley audits for USA
• Assists in inventory counts of all service vans
• Prepares end of month reports
• Fills in for dispatcher/service operator as needed
• Performs appropriate duties as assigned by management

What you need to succeed:

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• Strong leadership and organizational skills
• Proven ability to coach and manage needs and concerns of multiple associates
• One-year certificate from college or technical school; or 3 to 4 years related experience and/or training; or equivalent combination of education and experience Type 1 Refrigeration Certification Preferred
• Excellent customer service, problem-solving, and technical skills

Physical Requirements

Position will be required to comply with the CCBCU Personal Protective Equipment Program. Position is required to wear safety toed shoes when performing the following tasks: Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is in use, Fleet Maintenance, Working with Palletized Product, Use of Hand Trucks/Dollies to Deliver Product, Cooler Services, etc.

(X) None = 0% (0 hrs)

(L) Limited = 1% (1 hr)

(O) Occasionally = 2%-25% (1-2 hrs)

(F) Frequently = 26%-50% (3-4 hrs)

(R) Repeatedly = 51%-75% (5-6 hrs)

(C) Continuously = 76%-100% (7+ hrs)