Customer Care Center Agent

Date: Oct 16, 2024

Location:

Bedford, NH, US, 03110

Compensation: $20.00 per hour
Schedule: Mix of 2 different shift times: 8AM - 4:30PM / 9:30AM - 6PM

Why Join Coke Northeast?

Culture - At Coca-Cola Beverages Northeast, we deliver more than your favorite beverages. We deliver on a promise – to live our values by investing in our people, focusing on our customers, and championing the communities we are fortunate to serve.

Career Development - At Coke Northeast, the career growth is truly endless. We continue to expand our territories through the Northeast bringing new opportunities to our employees to move up within our organization.

Diversity - Our Sales Centers and Production Centers throughout the Northeast are filled with an array of personalities, cultures, and backgrounds. Our focus is to build a team that can bring refreshing new ideas and insights to the table and that begins with our diverse workforce.

Job Description

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

Essential Duties & Responsibilities

Help customers with promoting and selling our products, including upselling where suitable
Support customer onboarding and long-term use of our e-commerce B2B platform
Assist inbound customers with technical or service-related issues
Make outbound calls based on business or sales priorities
Achieve daily shift call quotas and targets established by the company
Identify and address customer needs or issues, troubleshooting any service problems
Adhere to communication guidelines while handling different customer problems
Manage calls record, database organization, and other methods of order processing
Demonstrates patience, understanding and empathy while addressing customer concerns
Efficiently manages time to meet call quotas and targets
Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
Works well with team members to achieve common goals

Job Requirements

High school diploma, GED, or equivalent
2+ years of Sales, Care Center or Customer Service experience preferred
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
Ability to clearly convey information and interact effectively with customers and internally
Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
Ability to understand customer needs and present suitable sales and service options
Excellent planning and organization skills
Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
Ability to occasionally travel, as business needs require.

Benefits & Perks:

401K with Company Match, Health Insurance starting Day 1, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more!

*Benefits may vary by position, location, and union governance*

About Coke Northeast:

At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast.

Still interested in learning more about our company and culture? Take a few minutes to watch the videos below:

Day in the Life of Coca-Cola Employees:

Coke Northeast Employees on Career Growth:

BACKGROUND VERIFICATION:

Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast’s guidelines to determine eligibility for the position.

EQUAL OPPORTUNITY EMPLOYER STATEMENT:

Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.