Collections Analyst III - Key

Date: Feb 24, 2025

Location:

Bedford, NH, US, 03110

Compensation: $27 - $29 an hour (Dependent on Experience)
Schedule: Monday - Friday, 8am - 5pm.

Why Join Coke Northeast?

Culture - At Coca-Cola Beverages Northeast, we deliver more than your favorite beverages. We deliver on a promise – to live our values by investing in our people, focusing on our customers, and championing the communities we are fortunate to serve.

Career Development - At Coke Northeast, the career growth is truly endless. We continue to expand our territories through the Northeast bringing new opportunities to our employees to move up within our organization. Most of our Senior Leadership began as summer help!

Diversity - Our Sales Centers and Production Centers throughout the Northeast are filled with an array of personalities, cultures, and backgrounds. Our focus is to build a team that can bring refreshing new ideas and insights to the table and that begins with our diverse workforce.

Job Description

The Collections Analyst III is responsible for the efficient, effective, and timely resolution of outstanding customer balances through professional written and oral communication. Responsible for managing complex, high priority delinquent accounts, conducting in-depth analysis of collection trends, identifying root causes of payment issues, and collaborating with various internal teams to resolve outstanding debts. The ideal candidate for this position will have a solid background in managing a portfolio of challenging, large, or long-outstanding customer accounts.

Essential Duties & Responsibilities

Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained.
Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals.
Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.
Prepare and present PowerPoint account status updates to key stakeholders.
Document collections efforts with clear and concise notes.
Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner.

Job Requirements

Bachelor’s degree in accounting, finance, or related discipline preferred.
5+ years of commercial collections experience with regional and national brand customer portfolios preferred.
Strong attention to details and problem-solving skills.
Excellent communication and interpersonal skills both internal and external to the organization.
Recent hands-on experience with SAP preferred.
Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required.
A customer service mindset with excellent problem solving, analytical, organizational and time management skills.

Benefits & Perks:

401K with Company Match, Health Insurance, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more!

*Benefits may vary by position, location, and union governance*

About Coke Northeast:

At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast.

Still interested in learning more about our company and culture? Take a few minutes to watch the videos below:

Day in the Life of Coca-Cola Employees:

Coke Northeast Employees on Career Growth:

BACKGROUND VERIFICATION:

Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast’s guidelines to determine eligibility for the position.

EQUAL OPPORTUNITY EMPLOYER STATEMENT:

Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.