Field Service Supervisor

Date: Apr 16, 2025

Location:

Albany, NY, US, 12205

Compensation: starting at $70,000 annually - dependent on experience
Schedule: Monday-Friday starting at 6 AM

Why Join Coke Northeast?

Culture - At Coca-Cola Beverages Northeast, we deliver more than your favorite beverages. We deliver on a promise – to live our values by investing in our people, focusing on our customers, and championing the communities we are fortunate to serve.

Career Development - At Coke Northeast, the career growth is truly endless. We continue to expand our territories through the Northeast bringing new opportunities to our employees to move up within our organization. Most of our Senior Leadership began as summer help!

Diversity - Our Sales Centers and Production Centers throughout the Northeast are filled with an array of personalities, cultures, and backgrounds. Our focus is to build a team that can bring refreshing new ideas and insights to the table and that begins with our diverse workforce.

Job Description

The Field Service Supervisor is responsible for overseeing all services on fountain and cooler equipment within an assigned territory. This role will lead a team of field service technicians, oversee service operations, and uphold the highest standards of quality and customer satisfaction. The Field Service Supervisor will build and maintain strong relationships with customers to understand their needs and address any service-related issues promptly and effectively.

Essential Duties & Responsibilities

Supervise and lead a team of field service technicians responsible for servicing fountain and cooler equipment.
Provide guidance, coaching, and support to ensure team members perform at their best and adhere to company standards.
Monitor equipment performance and maintenance schedules to ensure optimal functionality and minimize downtime. Coordinate preventive maintenance activities and repairs as needed.
Communicate expectations while creating an environment of accountability and continuous improvement of daily execution.
Troubleshoot equipment problems and perform immediate repairs.
Schedule and conduct preventive maintenance on equipment.
Manage inventory levels of parts and supplies to support service operations, ensuring adequate stock levels are maintained to meet customer demands.
Build and maintain strong relationships with customers, including retail partners and foodservice establishments, to understand their needs and address any service-related issues promptly and effectively.
Track and report progress to drive strategic initiatives and ensure goals are achieved.
Make recommendations and implement processes to improve the overall productivity, quality and safety of cooler service operations.

Job Requirements

High school diploma, GED or equivalent required.
Bachelor’s degree preferred.
Refrigeration / HVAC trade or vocational certification preferred.
Solid understanding of mechanical and electrical systems, with experience in troubleshooting and repairing equipment.
3+ years of refrigeration or HVAC experience preferred.
Strong leadership and supervisory skills with the ability to motivate and develop teams.
Proficiency in computer skills, including MS Office and service management software.
Comfortable working in various environmental conditions, including indoor and outdoor settings, as well as in confined spaces.
Must have the ability to maneuver equipment in order to perform mechanical services.
Ability to lift and carry up to 50 pounds.
Valid driver's license and driving record within company’s MVR policy guidelines.

Benefits & Perks:

401K with Company Match, Health Insurance, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more!

*Benefits may vary by position, location, and union governance*

About Coke Northeast:

At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast.

Still interested in learning more about our company and culture? Take a few minutes to watch the videos below:

Day in the Life of Coca-Cola Employees:

Coke Northeast Employees on Career Growth:

BACKGROUND VERIFICATION:

Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast’s guidelines to determine eligibility for the position.

EQUAL OPPORTUNITY EMPLOYER STATEMENT:

Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.