Director FSOP Customer Development

Job Overview

The Corporate On-Premise Director will have a primary responsibility of delivering the budgeted volume, DNREV, DNGP, DNNSI, and all selling initiatives, in addition to the direct leadership of their respective team. This role will support the Senior Director and each market unit VPGM team, by providing accurate direction and detailed communications, regarding accounts within the wholesale, FLO, compass, and LARTM segments of the business; while being supported by a team of Customer Development Managers from the same entities. The Director is accountable for the growth and development of their direct reports, this individual must work closely and collaboratively with multiple internal and external business partners, creating a team environment and working relationships to meet business objectives. Additional responsibilities include monitoring and analyzing monthly hiring activities to maintain staffing effectiveness, overall P&L management, engagement with a customer base and key accounts, and price plan construction.

Duties & Responsibilities

• Ensure the delivery of the annual business plan (AOI, volume, revenue, and gross margin) by leading the creation, development, implementation, and execution of the On-Premise business processes and strategies
• Spend time in the market with direct and indirect reports to ensure execution of a strategy (look of success), business plans, and processes to achieve desired business results
• Collaborate and develop relationships with other internal functions, departments, such as equipment services, customer care center, field operations, marketing, retail sales
• Manage major bid and large key customer call points
• Direct business planning, strategy development by analyzing business results and trends to identify opportunities followed by qualitative and quantitative plans for improvement
• Develop strategies and business plans to increase volume, profits, market share
• Implement and communicate plans, processes to SR Director and MUVP, GM’s
• Collaborate with Price Revenue Management Team to create and develop pricing strategies that will drive growth and profitability within the Wholesale, FLO, Compass, LARTM segments of our business
• Conduct monthly reviews of the P and L report and addresses any opportunities and areas in need of improvement
• Lead customer management activities through the facilitation of joint and individual calls on key, major customers focused on building strategic relationships, growing business, and insulating against competitive threats. Visit and assess the market for opportunities and issues requiring resolution. Entertain key customers to insulate and build relationships, partnerships with the goal of mutual business growth. Providing guidance and support for the major bid and large customer call points within the wholesale, FLO, compass, LARTM segment of the business
• Direct, lead, and motivate a team to deliver results by communicating company goals, safety practices, and deadlines. Evaluates and reviews the staffing capacity and effectiveness of the team
• Engage and develop teammates through effective performance management, coaching, teaching, and training
• Implement continuous improvement methods while maintaining customer focus, and embodies the company purpose and values to inspire servant leadership
• Direct FSOP special projects and execution by serving as the primary point of contact for implementing and delegating responsibilities for any such projects or strategies that impact the FSOP segment of the business, including but not limited to: My Coke platform expansion, full-service strategy execution, routing, and segmentation implementation, Club Coke tool and Onboarding platform for FSOP

Knowledge, Skills, & Abilities

• Strong understanding of the FLO, Wholesale, Compass and LARTM business, the drivers of the business, and the ability to develop a strategy and business plan to execute activities that drive positive business results
• Leadership qualities
• Good relationship
• Team-building skills
• Ability to analyze a large amount of data, identify opportunities, develop a plan of action and oversee the execution of the plan
• Strong communication and follow-up skills
• Ability to work and collaborate with other departments
• Computer skills in Excel, Word, PowerPoint, and Margin Minder
• Strong written and verbal communication skills, proactive problem-solving skills, lead and motivate a remote workforce

Minimum Qualifications

• Bachelor’s degree four (4) years
• Knowledge acquired through three (3) to five (5) years of work experience
• Valid Driver’s License

Preferred Qualifications

• Business management or administration experience 
• Collaborating for value training
• Customer Management

Work Environment

Office Environment