Teammate Connection Hub Representative II

Job Overview

The Teammate Connection Hub Representative II is responsible for high volume, transactional work focused on daily compliance administration. This position serves as a point of contact for resolving escalated HR-related inquiries and teammate requests with expertise, quality and efficiency.  Core responsibilities include managing I-9 compliance, leader support, and corporate onboarding.  The Teammate Connection Hub Representative II manages specialized tasks and contributes to service improvement initiatives. 

Duties & Responsibilities

• Manage daily unemployment compensation and I-9 compliance processes Respond to escalated HR-related questions via email, or ticketing system 
• Respond to escalated HR-related questions via email, or ticketing system 
• Process routine employee data changes 
• Process ad hoc reporting requests when HR data is requested 
• Ensure Manage Pending Hire processes are completed successfully and resolve errors 
• Support data entry for MSS activities 
• Support corporate onboarding 

Knowledge, Skills, & Abilities

• Proven ability to work swiftly but conscientiously to serve the needs of teammates while remaining attentive to others in queue.
• Demonstrated problem-solving skills including experience handling disheartened callers in a professional manner.
• Effective oral and written communication skills, including but not limited to strong interpersonal skills to assist employees and managers of all levels.
• Demonstrates strong organizational and follow-up skills.
• Ability to multitask effectively and prioritize work.
• Excellent keyboard skills which includes MS Office skills to create routine correspondence, reports or presentations
• HR software experience preferred
• Exhibits strong ability to effectively partner with HR Service Center Team and others (HR and other operations).

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

• Associate or bachelor’s degree preferred
• Minimum 1-2 years’ experience working in a service center environment; additional consideration given for PHR/SHRM-CP certification

Work Environment

In an office environment 4 days a week at our corporate location in South Park (Charlotte, NC)

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