Sr Manager CCH Sales

Job Overview

The Customer Connection Hub (CCH) Sr. Manager Sales leads day-to-day sales and customer support execution for new and existing outlets and prospective customers to meet or exceed assigned goals in volume, revenue, and dead net gross selling profit. This role manages CCH Sales Managers and drives leadership performance for frontline teammates through consistent execution, performance management, and customer focus. Working in partnership with the Sr. Director, CCH, Regional Sales, and Operations Teams, the Sr. Manager translates business priorities and high-level sales plans into operating actions that improve customer engagement, teammate productivity, and the overall customer experience.

Duties & Responsibilities

• Lead, coach, and develop Sales Managers to achieve business objectives, strengthen leadership capabilities, and drive a high-performance culture through effective performance management and talent development.
• Drive sales, revenue, and profitability results by executing CCH sales and marketing strategies, initiatives, and incentives while ensuring alignment with organizational goals.
• Provide strategic leadership in workforce planning, staffing, resource allocation, and organizational effectiveness to optimize team performance and business outcomes.
• Partner cross-functionally with Sales, Operations, Marketing, Commercialization, Coca-Cola National Accounts and other business functions to align priorities, execute key initiatives, and exceed customer and business expectations.
• Identify, develop, and implement process improvements, projects, and capabilities that enhance customer engagement, teammate effectiveness, operational efficiency, and business growth.
• Represent CCH in enterprise-wide initiatives and foster a culture of continuous improvement, accountability, customer focus, transparency, and servant leadership.
  
  
  

Knowledge, Skills, & Abilities

• At least 3 years of progressive management experience in the soft drink, beverage, or a related industry strongly preferred.
• Proven customer management ability strongly preferred.
• Sales management skills.
• At least 2 years minimum experience leading leaders, managing, and/or training; proven ability to coach, teach, train, and develop leaders.
• Advanced ability to influence others at all levels and to deliver against complex, competing priorities with time-sensitive and critical deadlines.
• Excellent written and oral communication skills and attention to detail; transparent communication when making critical decisions that impact employees, the contact center, customers, and business partners.
• Ability to admit errors, recommend resolutions, and foster the same environment for direct reports and teammates alike.
• Advanced experience with Microsoft 365, specifically Word, Excel, and PowerPoint.[RT1.1]
• Demonstrated exposure to managing, overseeing, or supporting business improvement or related projects.
  
  

Minimum Qualifications

• High school diploma or GED
• Knowledge gained through relevant work experience of 3 to up to 5 years

Preferred Qualifications

• Bachelor’s degree in Business, Business Management, Communications, Finance, or a related field, or equivalent experience.
• Experience in the beverage, consumer packaged goods, retail, distribution, foodservice, or B2B sales environment.
• Experience using business performance data and key performance indicators to prioritize work, allocate resources, and inform decisions.
• Experience influencing senior and executive stakeholders and managing change across teams.
  
  

Work Environment

Office environment