Lead Service Technician

Job Overview

Duties & Responsibilities

• Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards
• Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers
• Complete and, or proctor all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment
• Lead special projects as assigned
• Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
• Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability
• Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job
• Provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition

Knowledge, Skills, & Abilities

• Must be able to lift 100 pounds
• Drive and ride for long periods
• Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices
• Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches
• Work inside and outside customer locations, in uncontrolled temperatures
• Experience in the electrical and, or refrigeration field is required.
• Computer and analytical skills are necessary along with the ability to work closely with teammates and management
• Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required
• Experience in a leadership role

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through 1-3 years of work experience
• 1-3 years previous tech experience
• Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months
• Ability to obtain and maintain a Department of Transportation (DOT) physical
• Ability to obtain forklift and pallet jack certification
• Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration

Preferred Qualifications

• Prior leadership experience
• Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months, if necessary
• Ability to obtain and maintain a Department of Transportation (DOT) physical
• EPA Level 1 Refrigeration certification preferred or ability to obtain this certification
• Ability to obtain forklift and pallet jack certification
• Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration

Work Environment

Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled