IT Business Analyst II

Job Overview

The IT Business Analyst I and II is a member of an IT agile, scrum team responsible for understanding business process objectives and helping their team translate needs into actionable technology requirements, designs. Major activities include requirements gathering, refining of scope, analyzing data sources, assisting with user acceptance testing, and gathering user feedback on IT deliverables. The IT Business Analyst 1 and 2 will also have a hands-on role in the full Agile, Scrum life cycle, from user story ideation through development, deployment, and production support.

Duties & Responsibilities

• Leads the collaboration with key stakeholders by gathering information to better understand their business processes and needs to increase efficiency, productivity, and functionality of IT resources, through analysis and determine requirements and gaps
• Gathers and documents business and functional requirements, and translates to the technical team for delivery of technology solutions
• Assists developers in unit testing deliverables and facilitates the user acceptance testing with business partners to ensure quality and functionality
• Participates in key agile routines such as backlog replenishment, user story mapping, sprint reviews, and retrospectives to increase efficiencies and processes
• Provides level 2 support for all technology solutions in the assigned application portfolio by performing root cause analysis, collaborating with business partners and IT Teammates to resolve the issues and or incidents
• Supports business teams by monitoring and reviewing incident logs, escalating to the project owner or business process lead when an issue arises that cannot be resolved through support-level involvement
• Confirms all tickets are properly set up and assigned to the correct resource, tracks user support tickets to ensure proper follow-up and ticket closure, and communicates resolutions to the user once the incident is resolved

Knowledge, Skills, & Abilities

• Must have excellent communication and collaboration skills
• Must have 3 years’ experience with IT solution implementations
• Builds positive, trusting relationships with business customers, and develops a deep understanding of their needs while fostering strong, collaborative relationships with IT team members
• Manage and facilitate successful, effective meetings, if applicable
• Self-directed, proactive, and able to prioritize/execute work independently

Minimum Qualifications

• Bachelor’s degree (4 years)
• Knowledge acquired through 3 to up to 5 years of work experience

Preferred Qualifications

• Business degree is preferred

Work Environment

Office Environment 

4 days onsite, 1 day remote at our corporate headquarters in South Park

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