HR Operations Specialist
Charlotte, NC, US, 28211
Requisition ID: 240053
Locations: Charlotte
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Job Overview
The HR Operations Specialist will support the HR Operations Representatives through coaching and mentoring while also focusing on the compliance of critical programs such as I-9 management and unemployment compensation. This role will serve as an escalation point for major service issues or trends and will play a critical role in the success of service improvement initiatives.
Duties & Responsibilities
- Provide coaching and support to HR Operations Representatives (I & II) and support service improvement initiatives, including leader support and training.
- Support I-9 and unemployment compensation process audits, vendor relationships and process improvement initiatives.
- Respond to more complex or sensitive HR-related inquiries and basic HR cases requiring in-depth knowledge.
- Support Manager in severance agreements, confidential file and subpoena requests.
- Provide support to Office Coordinators through maintenance of OC resources, chat monitoring, and meeting material preparation, including other tasks as needed.
- Support maintenance of SOPs and knowledge articles.
Knowledge, Skills, & Abilities
- Minimum 1-2 years’ experience working in a service center environment; additional consideration given for PHR/SHRM-CP certification or experience managing program compliance
Minimum Qualifications
- High school diploma or GED
- 3 to up to 5 years of knowledge acquired through work experience
Preferred Qualifications
- Degree in Human Resources, Business Administration, Communication, Organizational Behavior
Work Environment
Office Environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Nearest Major Market: Charlotte