EQS Equipment Resolution Supervisor

Job Overview

The primary purpose of the EQS Equipment Resolution Supervisor is to drive operational performance for the Phone Fix and Dispatch team by developing and optimizing team efficiencies with a focus on quality interactions and operational process quality.

Duties & Responsibilities

• Coach, teach, and train assigned Dispatcher and Phone fix Planners and Specialists to deliver operational plans and drive results through employee performance
• Review performance reports and scorecards to identify wins and opportunities, discuss results and work with managers to execute action plans that course correct and drive successful behaviors
• Daily review of equipment services reports and performance tracking, including scorecard methods; Provide input to management based on trends and observations; Resolve customer, business partner inquires
• Communicate with customers, equipment services team, and other cross functional partners to ensure alignment
• Execute action plans to capture customer opportunities that improve customer experience and operational performance
• Influence key staffing decisions and line of business assignments
• Expense management, including T and E and COUPA

Knowledge, Skills, & Abilities

• Must be able to effectively communicate
• Must be organized and have time management abilities
• Must be self motivated and give excellent customer service 
• Must be proficient with computer skill, decision making, and priortization

Minimum Qualifications

• High School Diploma
• 1-3 years of experience

Work Environment

Office Environment