Director Office of Sales and Service

Job Overview

The Director, Office of the Chief Sales and Service Officer (CSSO) serves as a high-trust strategic partner and operational steward to the CSSO, a member of the Executive Leadership Team (ELT). This unique role exists at the intersection of executive coordination, stakeholder engagement, project stewardship, and strategic enablement.
Part executive operations leader, part relationship strategist, role exists to multiply the CSSO’s impact by organizing priorities, ensuring strategic follow-through, facilitating effective stakeholder relationships (internal and external), and proactively representing the CSSO across a wide range of forums.
The Director Office of Sales and Service is a leadership position that manages, plans and supports the daily activities, events and projects of this office.  This includes assisting the CSSO in meeting preparation, developing content, and when necessary, representing the CSSO in those meetings both on and off-site.

Duties & Responsibilities

• Strategic Partnership & Executive Enablement: Act as a right hand to the CSSO, proactively identifying blind spots, surfacing risks or missed opportunities, and providing strategic input. Serve as a thought partner and sounding board to help shape ideas, priorities, and direction.
• Support CSSO in Stakeholder & Relationship Management: Intentional planning and coordination to support relationship development with internal and external stakeholders, including ELT members, brand partners, local leaders, and customers. Coordinate engagement plans, ensure proactive outreach, and help steward strategic relationships.
• Project & Initiative Stewardship: Monitor and drive progress of key cross-functional projects and initiatives. Track accountability, steward timelines, identify risks, and intervene when off-track. Ensure follow-through without owning operational delivery.
• Meeting and Event Preparation: Lead preparation for internal and external meetings, including BoD and industry board sessions. Ensure content completeness, stakeholder coordination, and readiness. Represent CSSO in meetings as needed, take notes, track actions, and follow through.
• Calendar and Workflow Organization: Help prioritize, schedule, and protect the CSSO’s time. Directly manage calendar. Plan ahead for critical milestones, ensuring alignment with strategic priorities and relational planning. Coordinate check-ins, reviews, and look-ahead planning sessions.
• Event Planning & Sponsorship Activation: Lead planning of internal and external events (e.g., leadership offsites, customer experiences and employee teambuilding). Own ticketing process and system improvements for sponsored assets.
• Administrative & Personal Executive Support: Intentional travel coordination, support expense report preparation, support communication and follow-ups (e.g. maintain CSSO visibility with market visits, key engagements or milestones, such as birthdays or work anniversaries) 

Knowledge, Skills, & Abilities

• Strong business acumen and understanding of the beverage business

• Executive presence and professionalism – confident supporting and working along c-suite leaders

• Organized, proactive, and capable of seamlessly switching between tactical detail and strategic insight

• Exceptional judgment, confidentiality, relational intelligence, and the ability to execute with accountability

• Strong emotional intelligence to provide needed leadership and expertise in a highly dynamic environment serving senior leaders, external stakeholders, and teammates at all levels of the organization

• Demonstrated clear communication, collaboration, relationship and liaison skills to work effectively cross functionally to carry out functions, meetings and tasks with the partnership of other departments

• Ability to influence others without authority

• Comfortable with ambiguity and change

• Project management experience and proficiency with project tracking tools

• Strong skills in the use of Microsoft Office Suite with emphasis on Word, Excel, PowerPoint and Outlook.

• Experienced eye for details and A-Z event management of both large and intimate occasions to ensure successful outcomes

• Strong sense of urgency and ability to prioritize and re-prioritize emerging needs of office

• Open-minded and curious about AI and emerging technologies

• Ability to travel as required (estimated twice monthly)

• Availability and willingness to support needs occurring during non-traditional business hours

Minimum Qualifications

• Bachelor's degree (4 years)
• Valid Driver's License
• Knowledge acquired through 5 to up to 7 years of work experience

Preferred Qualifications

• Bachelor’s degree, Business Administration Sales, Marketing, or Communications

Work Environment

• Office Environment. 
• It is necessary to walk through a variety of facilities including Sales Branches, Manufacturing Facilities, Warehouses, Fleet and Equipment Services Centers and in the trade.
• Ability to be able to lift 25 pounds.

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