Director Communications

Job Overview

The Director of Internal Communications is a strategic leader responsible for shaping and executing the company’s internal communications strategy. This role oversees all internal communication channels, drives operational excellence within the communications team, and ensures the optimization of platforms to enhance functionality and engagement. The Director will serve as a trusted advisor, creatively amplifying our Purpose, people, and portfolio to internal audiences. They will lead the development and execution of integrated communication plans and initiatives that strengthen brand awareness among teammates, support business objectives, and foster a connected and informed workforce.

Duties & Responsibilities

• Strategic Leadership: Develop and lead integrated, Purpose-driven communication strategies that effectively share the company’s story and values with internal stakeholders.

• Planning & Execution: Design and implement data-informed communication plans with clear, measurable objectives aligned to business goals.

• Team Management: Lead and inspire a high-performing internal communications team, setting priorities, managing performance, and fostering professional growth through coaching and development.

• Message Development: Craft compelling, consistent messaging that aligns with company priorities and resonates with diverse internal audiences.

• Platform Optimization: Oversee the effective use and continuous improvement of internal communication platforms, including the company’s primary channel, One Team (powered by FirstUp).

• Cross-functional Collaboration: Partner with HR, leadership, and other departments to support key initiatives through strategic communication planning and execution.

• Operational Excellence: Ensure streamlined processes and operational efficiency across the internal communications function.

Knowledge, Skills, & Abilities

• Strategic thinking with a strong understanding of brand and employee engagement.

• Exceptional written and verbal communication skills.

• Ability to translate complex ideas into clear, engaging messages.

• Strong project management and organizational skills.

• Collaborative mindset with the ability to influence and build relationships across all levels.

Minimum Qualifications

• Bachelor’s degree in Communications, Journalism, English, or a related field.

• Minimum of 7 years of progressive experience in internal communications or related roles.

• Proven ability to lead cross-functional teams and deliver measurable results.

• Strong experience in designing and executing strategic communication plans with KPIs.

• Expertise in leveraging data and analytics to inform communication strategies.

• Hands-on experience with internal communications platforms, especially FirstUp.

Preferred Qualifications

• Prior experience managing teams and developing talent.

• Experience in HR communications and employee engagement initiatives.

Work Environment

• Office-based role with occasional travel as needed.

• Fast-paced, collaborative, and purpose-driven culture.

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