Customer Development Manager- Value Channel

Job Overview

The Customer Development Manager’s primary focus is to support both the customer’s operational leaders, Customer Development Director and CCCI operations teams from a field sales perspective. This individual is responsible for connecting the customer and CCCI’s Field Operations leadership teams to ensure that business plans are efficiently executed as agreed upon. This role will leverage a broad understanding of the assigned retailer, the competition, and the marketplace to foster growth by driving sales and exploring additional opportunities for incremental revenue and margin results.

Customer Development Manager- Value Channel (Family Dollar, Dollar Tree and Five Below)

Duties & Responsibilities

• Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction
• Develops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the process
• Leverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming. Ensures that customer and department goals are met and adhering to the approved strategic plan
• Analyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends
• Responsible for selling plus up plans to the customer’s key Sales Operation leaders
• Responsible for building out monthly Look of Success as well as several other administrative duties assigned

Knowledge, Skills, & Abilities

• Responsive customer service skills with a proactive mindset
• Ability to develop a thorough understanding of CCCI and customer operational strategy and execution
• Excellent oral and written communication skills required to communicate effectively  
• Organizational management skills are required with the ability to collaborate with all facets of the business
• Ability to partner cross-functionally with other departments to accomplish goals and objectives
• Ability to develop, negotiate, and execute local programs with the leadership teams of their customer base
• Ability to build rapport to achieve a strategic partnership status with their customer base
• Must be an adept negotiator with developing persuasion skills
• Basic analytical skills is a must
• Organizational, time management, and attention to detail skills are required
•  Strong presentation abilities
• Ability to prioritize multiple assignments with time-sensitive deadlines
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must
• This individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace

Minimum Qualifications

• Bachelor’s degree four (4) years preferred
• Knowledge acquired through two (2) plus years of work experience in the beverage industry, specifically working with customers is preferred
• Overnight travel is required to be successful in role.  Estimated at 60% travel with both day trips and overnights
• Position is located in Charlotte, NC with understanding that person must be willing to travel to team, customer, bottler network and internal meetings and visits

Preferred Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or Communications

Work Environment

• Remote Employee: Home office is required