Customer Development Director

Job Overview

The Customer Development Director possesses a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the retailer’s leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director II is deeply connected with CCCI’s field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.

Duties & Responsibilities

• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
• Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
• Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
• Cultivate, sustain and maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Collaborate with Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team
• Analyze data to determine opportunities and implement tactics to reverse or sustain trends
• Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
• Make adjustments as needed to sustain or reverse trends

Knowledge, Skills, & Abilities

• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Must have strong negotiation and persuasion skills
• Responsive customer service skills with a proactive mindset
• Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives
• Advanced analytical and critical thinking skills preferred
• Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently
• Strong leadership, coaching, and presentation abilities
• Excellent oral and written communication skills required
• Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Continuous improvement mindset
• Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint 

Minimum Qualifications

• Bachelor’s degree four (4) years
• Knowledge acquired through five (5) to seven (7) years of work experience

Preferred Qualifications

Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology

Work Environment

Office Environment 

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