CCH Sales Manager

Job Overview

The CCH Sales Manager (CCHSM/HSM) drives sales performance and development of their direct reports, influencing Market Unit/RSA Sales activity within the Customer Connection Hub to meet or exceed targeted goals in revenue, DNGP, and marketing execution.  The CCHSM/HSM serves as a point of contact for business partners and stakeholders, to manage teammates resolving issues related to sales, delivery, and/or myCoke (self-service online ordering platform).  The CCHSM/HSM is also responsible for optimizing team efficiencies with a focus on quality interactions/RED, productivity, and resolution of sales and customer service opportunities, while monitoring key performance metrics and managing resources effectively to deliver the business plan.  

Duties & Responsibilities

• Coach, teach, train, develop and manage assigned CCH sales team to deliver budgeted sales plans and drive results through employee performance.
• Review performance reports and scorecards to identify wins and opportunities, discuss results and create a viable action plan to course correct and drive successful behaviors.
• Execute marketing commercialization plan for respective channels of business; may assist in design and implementation of incentive programs and sales promotions within the Hub and Market Units supported.
• Manages, leads, and motivates a team to deliver results by communicating company goals, project deadlines, engaging and developing teammates through effective performance management, and coaching and training. (moved up in prioritization).
• Provides honest assessments of team members for effectiveness and development and resources for learning to create strategic developmental plans necessary to support continuous improvement and career growth opportunities.
• Lead cross-functional collaboration with MU Area Sales Managers and Directors to drive local activity; facilitate meetings as needed.  
• Develop relationships with local field teams, delivery, team members.
• Establishes management routines to ensure communication between all departments is maintained, providing input and direction for sales teammates regarding /commercial plan execution, and capacity efficiencies to maximize revenue. 
• Implements continuous improvement methods while maintaining customer focus and embodies company purpose and values to inspire servant leadership.
• Demonstrate flexibility when assigned special projects by the CCH Leadership Team.
• Makes key decisions on staffing and line of business assignments, collaborating with Director, Senior Director, and Human Resources as needed.
• Transparent communication when making critical decisions that impact employees, HUB [overall contact center], customers, and our business partners.  This includes proactively acknowledging personal errors and differences in a constructive manner, and fostering an environment that encourages others to do the same.  This also includes timely delivery of commitments and actively sharing knowledge and best practices.
   

Knowledge, Skills, & Abilities

• 1-3 years progressive management experience in soft drink, beverage industry or related industry strongly preferred
• 3 years minimum sales experience required
• Proven customer management ability strongly preferred
• Sales management skills
• 2 years minimum leadership experience with a successful track record of driving performance results
• Ability to coach, teach, train, and develop people effectively
• Advanced problem-solving skills, with the ability to handle competing priorities
• Ability to effectively lead, facilitate meetings, and communicate to audiences of varying skillsets
• Strong organizational and planning skills

Minimum Qualifications

• High school diploma or GED

Preferred Qualifications

• Knowledge acquired through 1-3 years of work experience in beverage sales industry
• Bachelor’s degree (4 years) in Business, Business Management, Communications, or Finance
   

Work Environment

• Office Environment
• Minimum 25%-40% travel requirements