CCH Customer Service Ambassador
Charlotte, NC, US, 28269
Requisition ID: 226280
Locations: Charlotte
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Job Overview
Customer Service Ambassador – is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.
Duties & Responsibilities
- General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
- Build and maintain customer relationships
- Escalating complex customer issues to the correct team or leader
- Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles
Knowledge, Skills, & Abilities
- Strong attention to detail and implementation/follow-up skills required
- Excellent planning and organizational skills required
- Proficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills required
- Good understanding of Microsoft Outlook, Excel and Word
- Ability to work variable schedule, including weekends and holidays as required
Minimum Qualifications
- High school diploma or GED with 1 year of relevant experience
Preferred Qualifications
- One (or more) years of previous customer service experience preferred
- Food/beverage industry experience preferred
Work Environment
Office environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Nearest Major Market: Charlotte